Understanding
Organisation
Business Process Management
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Running a Company is Difficult. You are trying to get people aligned so that progress can be made toward the Vision.
Your colleagues will all have different experience and have reached their position based on various skills and experience. They will have differing agenda.
One of the key issues that undermine improvement initiatives is the lack of a common understanding of how things do, and how they should work.
In Multi-national's and other Companies that employ expatriates the native language differences make things more difficult.
Additional to these problems is the difficulty in getting people to understand what a particular word actually means.
There are difficulties causes by jargon and abbreviations. Even simple everyday words can lead to mis-communication.
For example, some languages have the same word for Management and Leadership; two things that Companies need but are conspicously different.
Assuming you can obtain a clear understanding of what is required to be done. What then?
The answer is the necesary Organisation structure needs to be put in place. This sounds easy and familiar,
but as new technology is implemented it has a profound impact on the way things are done and hence on the organisation necessary to deliver the added value.
Technology is not the only driver for organisational development. The fundamental issue is the need to manage the Assets of the Company.
Here we mean Assets in the widest sense and not simply the Plant and Equipment.
The last area to consider is the Business Processes that are delivering the added value in the Business.
Provided the analysis has been done correctly during the organisation phase the Business Processes that are required will be self evident.
It will be a relatively simple matter to nominate a Process Owner and ask them to apply a standard set of checks to see how their process is performing.
The vital element in Business Process Management is that sustainability AND improvement are built in to the Process Review Methodology.
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